DNEWIQ CORP / Project changes
Cancellation & Refund Policy
Cancellation is assessed against the work actually performed and approved commitments. An advance payment is not automatically forfeited; any unearned balance is considered for refund.
01. Scope of the policy
This policy applies to commissioned editorial and publication design services provided by DNEWIQ CORP. It should be read with the accepted proposal, Terms of Service and Payment Policy. A written project agreement may set specific milestones or a documented cancellation arrangement, but it cannot remove a right that mandatory law preserves.
The website's project-brief feature does not submit a booking or payment. Displaying its local confirmation creates no project to cancel and no fee to refund. This policy becomes relevant when the parties have accepted a paid project and work or payment has begun. Cancellation is not the same as a request for a correction to a deliverable that fails to match the agreed scope.
02. How to request cancellation
Send a written request to editorial@dnewiq.com that identifies the project, the person authorized to make the decision and the work that should stop. State whether you want to cancel the whole engagement or only a remaining stage. A telephone conversation can help discuss the situation, but the instruction should be confirmed in writing so the scope of the request is clear.
DNEWIQ should acknowledge the instruction and identify any work already in progress or approved outside commitments. Once a clear cancellation is received, new chargeable work should not continue without your further authorization, except for a specifically agreed step needed to close the project. The settlement should use the status of the work at the relevant stopping point.
03. Before design work begins
If a project is canceled before any chargeable work begins, payments for unperformed services should be returned, subject only to a documented, approved cost that has already been incurred and cannot reasonably be recovered. There is no blanket rule in this policy that every initial payment is nonrefundable. Time that has not been worked is not automatically treated as completed design.
If the proposal expressly includes a paid discovery or planning stage and that stage has already been performed, its agreed value forms part of the settlement. An undisclosed administrative fee should not be introduced after cancellation. Any proposed charge for a reserved slot or a specific cancellation window must have been clearly stated and accepted in advance and must be permitted by applicable law.
04. After work has started
When authorized work has begun, the client is responsible for the value of work actually performed and approved nonrecoverable costs. The calculation should follow the agreed milestones or the pricing method in the proposal. Completed stages can be valued at their agreed amounts; a partially completed stage should be assessed reasonably against its defined scope and the work done.
For a fixed-fee project, an hourly fee is not retroactively imposed unless the parties had agreed that approach for cancellation or the work concerned. If additional work was approved on an hourly basis, only authorized time within the approved estimate or cap is considered. Amounts already paid are credited against the settlement. If payments exceed the earned amount and approved costs, the remaining balance is refundable.
05. Approved third-party expenses
A font license, stock asset or other outside expense may have been purchased with the client's approval. Its treatment depends on the actual supplier terms and whether it can be canceled, transferred or refunded. DNEWIQ should identify the expense and its status rather than treating every outside purchase as automatically unrecoverable.
Only a relevant, approved and documented commitment should reduce a refund. If the supplier later returns an amount that was included in the cancellation calculation, that recovery should be reflected in an updated settlement where appropriate. Rights to use a licensed asset remain subject to its license and the identity of the licensed user, even if the overall project is canceled.
06. Delays, pauses and restart
A delay in providing content, consolidated feedback, approval or an agreed payment may require a project pause. DNEWIQ should explain the reason for the pause and the effect on the schedule. A pause is not automatically an instruction to cancel the project, and silence is not automatically final approval of the design.
To restart, the parties should confirm the remaining scope, content status, payment position and revised dates. The original production slot may no longer be available. If a prolonged pause makes the project impractical, the parties should discuss closure and settlement rather than allowing indefinite, unexplained charges to accumulate. A new fee for changed requirements must be approved before the additional work is carried out.
07. If DNEWIQ cannot continue
If DNEWIQ is unable to complete an accepted project, the client should be informed promptly of the affected work. The parties should assess the completed deliverables, the remaining scope and any practical handoff. Payments for unperformed services should be returned, with the calculation clearly described. No refund should be withheld for a future stage that DNEWIQ will not perform.
A handoff of partially completed files must address their condition, payment status and permitted use. It should not imply that unfinished files are approved for print or publication. Where an appropriate correction, alternative arrangement or agreed termination can resolve the problem, the parties may document that resolution. Mandatory legal remedies remain available.
08. Design concerns and corrections
If you believe a deliverable does not match the agreed instructions, describe the requirement and identify the relevant version or page. DNEWIQ should consider the concern against the proposal and approved feedback. A correction to an error in the agreed design scope is different from a new direction, replacement content or an extra page requested after approval.
A subjective preference change does not automatically make completed, authorized work unearned. Equally, a final approval does not eliminate a remedy that mandatory law gives for a genuine failure to provide the contracted service. The parties should consider a reasonable correction or other appropriate settlement based on the facts. This policy does not promise unlimited redesigns or deny every possible refund.
09. Refund method and timing
When a refund is due, DNEWIQ should provide a written settlement showing payments received, authorized work valued, approved costs and the balance to be returned. The company aims to initiate an agreed refund within 10 business days after the calculation and required payment details are settled. A payment provider or bank may take additional time to make the funds available.
The refund method should be agreed and, where practical, correspond to the original payment method. Only the details necessary to return funds should be requested through an appropriate channel. Do not send full payment-card credentials by email or through the website form. If the settlement is disputed, identify the specific item so the calculation can be reviewed without delaying an undisputed amount unnecessarily.
10. Files, rights and remaining obligations
Cancellation does not automatically transfer ownership of every working file, unused concept or unpaid design. The permitted use and delivery of completed or partial materials depend on the project agreement, the settlement and any relevant third-party licenses. Client-supplied content remains the client's content; its return or deletion should be handled consistently with agreed confidentiality and necessary recordkeeping.
Confidentiality, payment for earned work, agreed usage restrictions and necessary record retention may continue after a project closes. A cancellation does not remove a right to raise a lawful concern or require you to accept a settlement that contradicts mandatory law. Questions about cancellation, a paused project or a refund calculation should be sent to the company using the details below.
Contact DNEWIQ CORP
- editorial@dnewiq.com
- Address
- 127 N HIGGINS AVE STE 307D #3181, MISSOULA, MT 59802
- Phone
- +1 270-241-2314